Customer Testimonials
Awesome business and staff. Despite a lot of turnover post-COVID, the feeling is still extremely professional while being quite friendly and a wonderful knowledge of their customers, esp their repeat ones. Some of us have been their customers for 30 years or more and I’ve had the same sales person (Seth Falco) for almost 20 years. I can’t say enough good about this company and esp Seth in sales. It’s been hard to lose some trusted department managers and faces one has known for so so long. But I have to say, they still are my trusted friends & ...
Had a great experience purchasing my BMW M235i from David in sales! I would highly recommend going to him for any purchasing needs you have. The team at new country BMW treated me with fairness and respect. Mason was also very helpful demonstrating how to utilize the tech. Great finance manager Mish as well who was totally transparent from start to end.
I took my new BMW x5 in to check an issue where the car hesitated to start and initiated a few alarms. I got an appointment for the next day. I was well received and the tech sent me a video of the inspection. Was very satisfied with my 1st visit to the service dpt.
Excellent buying experience. No pressure to buy. Samy took great care of me.
Great service team!! Professional and quality service
Exceptional customer service. As a first time customer, I was very impressed with their attention to detail, and the fact that they sent over a video of my work being performed and explained everything they had done and services I may need in the future without making me feel pressured.
Incredible customer service!
Professional, courteous, and efficient service!
I brought my new CPO BMW to the dealership with back air vent broken by previous owner. The dealership saved me the trouble to drive all the way to Danbury to get it rectified. Good customer service and quick service.
I had a very positive experience with New Country BMW when I brought my vintage convertible in to be detailed. Kurt, the representative, that worked with me was both professional and pleasant. When the mechanic discovered that my car needed more than just detailing, Kurt arranged to have the work done at the same time so that I wouldn't have to schedule another appointment. He also arranged a loaner vehicle for me which made everything so much easier.
Michael Iancu is the BEST Client Advisor, due to his respectful, knowledgeable,, honest & poise demeanor. I’m very pleased with my decision of going with another BMW X3! Town & Country, I hope you realize how much an asset you have within your reach. When hiring Manesha Estabrook as your Finance Mgr. She’s a woman of integrity, optimistic attitude and shows extreme passion for helping people receive the best within our desired purchase. Mr. Mason, called to inform he was just passing the final speed bump to drop of my vehicle at my residence, installed my Lic. Plates ...
BMW and Kurt were great in identifying the issue and addressing it timely, before a larger issue and inconvenience would have occurred. Thanks
Excellent customer service provided by Estelle At the service department, and all the staff, we appreciate you.
Kurt was great. Apologized for being short staffed and the extended wait for service. No need though since that’s what happens when you’re understaffed for the day. It’s understandable. I get not everyone is as understanding or patient. Great attentiveness and honest feedback about my vehicle as well.
(Translated by Google) When it arrived at the dealer everything was very good. Great attention. But the day of searching for the vehicle was another story. I know it took them a while to serve me. They did the detailing on another car, I had to wait longer while they did the detailing on my car. Not what I expected from a BMW dealer. (Original) Al llegar al dealer todo muy bien. Buenisimas atenciones. Pero El Dia de buscar el vehículo fué otra historia . Sé tardaron en atenderme. Le hicieron El detailing a otro carro, tuve que esperar mas ...
Good communication and professional service
Service was ok, but video was not that good. Made too fast, looks I have rust under my car but is difficult to see. Maybe service person did not have to much time or he did not want me to see what is under.
My car had alot of problems and the staff and everyone was so nice when I came in, michael was the one helping me and he was very helpful and understanding of what I wanted done, and how to price it out within my budget, loved the customer service from this place, will definitely be coming back!!
Both the salesman, Michael Iancu, and the BMW Genius, Mason Morel, were very professional and easy to deal with. Overall it was a great buying experience.
Friendly, courteous and timely
I went to New Country BMW for the first time, I wanted to make an schedule appointment. It was Saturday about 10:30 am the host asked if I wanted to do the service right now? They close at 1:00pm. I said sure, was in and out with no hassle. I will definitely go back again for services. Thanks New Country BMW 😀😁😊
The service was great. Communications were great. It is a big advantage yo have courtesy cars as it is difficult to coordinate rides to and from the dealer.
Excellent service!
Just purchased my 2nd BMW from New Country and as usual, it was an easy, painless process. No silly games, no added on nonsense - in & out in under an hour. My salesman was super nice easy going guy & the BMW genius was knowledgeable and helpful.
Outstanding customer service!! Cannot say enough about how attentive and professional EVERYONE in the service department was. My next car will definitely be purchased here.
I drove in not sure if I’d be buying a car or not. Seth in sales was introduced to me and shared he had over 19 years with BMW. If I purchased a new car I would be a repeat customer, and today I am. Seth (sales) and Marco (business office) were tough negotiators, but reasonable. I truly felt they met me half way, and helped make me the new owner of an M3. Side note, I had my kids with me and Seth welcomed them, engaged them, and let them goof around in his office while he and I ...
Service is amazing and also the videos they send you showing what’s wrong with your car as they fix it is great 🫡
From checking in to checking out they are excellent at what they do. They are extremely courteous and are thorough taking great care of your vehicle.
Great service and smooth purchase process.
Exceeded my expectations, absolutely pleased! I picked up a new 5 series at another dealership out of state and there were a few things that needed to be completed and rather going out of state to get the work completed i went local to new country BMW in Hartford. My new service advisor, Estelle, knows how much I pay attention to detail and made sure that my car was handled with care and also fully detailed to it’s shiny new self. She absolutely went above and beyond to ensure my satisfaction. She kept me informed throughout the 2 day service process, ...
Great service as usual.
Everyone at New Country BMW was helpful and professional . David was amazing to work with as a salesman. A seamless experience from start to finish!
Great customer service !
Fast and professional.
I've done business with New Country for many years. In my opinion, from service to follow up, it is a smooth process. I find them very knowledgeable, very professional. Thank you Estelle for your assistance on my last visit. It's very much appreciated.
Impressed. Very well run service department.
I highly recommend purchasing From New County BMW!!! And their SERVICE center is TOP KNOTCH! Estelle From the Service Department Is a sharp compassionate advocate. She will get the job done correctly! She is fast reliable and doesn’t have a problem fighting for you if need be! She isn’t afraid to stand up for the customer, !!! Honestly speaking Estelle makes the dealership!!! She is a large part of the reason why new country BMW Has such great reviews!!! This is my second BMW, I absolutely love these cars, and because of the outstanding customer service I have received ...
Kept me posted through out my wait. Dropped me off and picked me up for a lunch break. Most importantly they were able to get my tire from a distributor and complete the work the same day.
From the second my husband and I entered your establishment we were greeted with a wonderful salesman Tevin Overton. All of our questions were answered regarding the car we were looking to have. Everyone there was kind and informative. We are very happy with our decision. Highly recommend Tevin and New Country BMW…
General Manager communicated directly with me and was able to correct the situation to the satisfaction of all involved.
Anthony and the team have consistently provided professional & friendly interactions start to finish. New Country BMW Service Department provides straight forward detailed explanations along with a link via text to share video diagnostics of your vehicle. I can’t imagine going anywhere else for the maintenance of my beloved 328i M Sport.
I had a great experience purchasing a vehicle. Highly recommend Tevin, he made the process seamless and easy!
Great experience. Car service super convenient. Will use this dealership for future service calls.
Car shopping experience at NewCountry BMW is always an enjoyment. Tevin was patient and informative about the car and during the test drive. Marco is a fantastic financial manager. He was patient, informative and worked with us to ensure we obtained everything we needed for our new car. This was our second purchase at NewCountry and continues to impress!!!
i was more than happy with my experience purchasing my X5. Max Manesha and Mason made the process very enjoyable. -Colleen
First rate people in the service of first-rate cars.
Tevin and Marco came through for me with this 2024 m240i xdrive. Recommended🙏🏾
Met with Samy, salesman who was kind and helpful. He Found the car I wanted and to my specification. Everyone there was ready to help even with the high tech coffee machine 🙂 All around Great service with a smile. Highly recommend them
Sales experience was very good with Tevin in the purchase of my X5; he's a real professional.
Always polite efficient service. Where else can you enjoy having your care serviced!!!!!!!!!!!
David Santilli has been beyond wonderful to work with. We came in with a budget, an ideal model and a goal. Let’s just say he understood the assignment… and then some! David made it happen for us and put us in our dream car. He went above and beyond to make sure the car met our standards and communicated with us so well through the whole buying & inspection process. I would recommend family, friends and anyone looking at a BMW to work with David specifically. He is a true professional and is passionate about what he does. Genuine, ...
Had a great experience with Michael Fischer my service advisor. He checked me in and got my on my way quickly and efficiently. Service was quick and painless, and they washed my car for me too.
Tevin is amazing! He is different from other sales man, he works in your best interest! Tevin is genuinely a kind hearted person.
Excellent service. Would highly recommend.
The entire experience was easily and smoothly executed with polite and friendly personnel. Thank you.
It was very good but took 1 1/2 hours for fixing a message. Otherwise it would be 5 stars
Our Service Advisor Mike explained everything and was in constant communication throughout the process.
Awesome experience with Seth and Marco! Great dealership!
Michael in service was great! Went the extra mile to make sure the car was fixed right the first time.
Yes, the staff at New Country BMW were very friendly and helpful in processing my purchase of my car 🚗 😀 👍.
Gone here for service for 2 different cars. Great place, honest, fair, knowledgeable, and easy to work with. Recommend for any BMW work.
I am always happy with the service I receive and parts I purchase from new country bmw
A pleasure to work with Michael F. and the payment receptionist. Michael kept me updated with my car and was really attentive to servicing the car as I expected. I have been to 2 BMW dealerships in CT that did not measure up to the welcoming experience here in Hartford. I will be coming back for all of my BMW needs, especially with Michael. Thank you all.
I recently brought my BMW in for repairs, and I want to give 5 stars to the service department. Michael went above and beyond to help me through the whole process.
Had an excellent experience with the BMW service department, want to thank Anthony for going above and beyond and really making me feel like a VIP.
Tevin was amazing in assisting me and my wife purchase a new vehicle. also connor and mason did a great job during the delivery process.
New Country BMW in Hartford is an excellent trustworthy Dealership. I bought a BMW X3 from Habberstadt BMW in NY. The car had many issues as soon as pulled off the lot and Got back to Hartford CT. I went to New Country BMW in Hartford, Estelle Percoski In Services went to bat for me and fought hard! She spared all stress related issues from ever reaching me until after she figured it all out and had a Zero cost solution for me! Estelle is an Outstanding employee! I truly can't thank her enough! Her Manager in Services Josh ...