Customer Testimonials
Very good experience and not to mention very helpful and I’m satisfied with everything that I needed to know and what was done to my vehicle
Great spot. Salesmen are welcoming and helpful. The techs are super knowledgeable.. went to another bmw dealership closer to where i live before here and there was a night and day difference! Got the car i ordered two months before they estimated too! Ask for Seth he is the best
New country BMW services were fantastic and close to none. I live in Massachusetts and after being told conflicting information I came to New Country for maintenance and a few service items. Not only did they take care of me quickly and efficiently, but they went above and beyond to help me update a key software issue I was having and that no other BMW service could help me with. Kudos to Kurt and the rest of the team at New Country for being so accommodating (especially to a woman, and most women will know what I mean). Couldn’t ...
My wife and I had a fantastic time purchasing a vehicle from New Country BMW. Couldn’t have been better to be honest. Big shout out to the dream team , Samy, Connor, and Marco. See you all soon.
Great staff and service. Between scheduling the appointment to Chris who was accommodating and thoroughly explained the servicing to be done on my car. I highly recommend NCBMW.
Had my car serviced here and it was one of the smoothest things ever! From the moment I pulled in. I was greeted professionally and was in and out in no time! I strongly recommend New County BMW
Great experience with the service department.
New country BMW did a wonderful service on getting the vehicle I wanted. Great customer service. Would def recommend.
Everyone was curious and service went as planned
Great overall experience, Rami and Marco were great to work with.
Great experience all around!! Karim Tarabishy in sales, Brandon the GM, and Marco in finance were extremely helpful with the purchase of my 2024 I4 M50. I plan to remain a loyal customer and share my experience with friends and family. Thank you New Country BMW!
Had a great experience at New Country! We worked with Jackson as the Sales person and Marco for finance. If you guys are in the market for a New/Used vehicle, I recommend going to them if you want a 10/10 experience. Thanks guys!
The service was excellent. No issues.
Car was fixed Estelle kept me informed throughout the whole process. Only negative is they didn't have a loaner
Always a pleasant experience! Very upfront, transparent, communicative, etc. Highly recommend!
I had great service. Thank you
Thank you for addressing my concerns!!
Quick easy and vary good service... Definitely recommend and will also be returning myself for future service 😁👍🏾
Every one I dealt with was great 👍
We were in and out quickly for routine maintenance servicing on a busy Monday morning. Kurt, our service rep, was thorough, patient in answering all manner of questions and went beyond the call of duty in helping us. The video inspection of my car was very informative and excellent. We are very pleased. We would not consider going anywhere else for my BMW.
Good job . Well taken care of.
Absolutely amazing service!! Every person I interacted with was extremely accommodating and helpful in every way! I’ve never had such a fun and exciting experience dealing with car service. I am so happy to have my car back but even more happy that it was well taken care of and is driving like a dream still! Thank you to each and every one of you who helped me in the service department. Shout out to Jose, Anthony, Omar, and always John Cone! You guys are the GOAT!
There were a lot of problems with my last service at BMW, so I got in touch with the service manager Mr Josh Tyler, who got back to me, apologized and made it right! I went back and was taken care of by Mr Kurt Sandstrom, who was attentive, kept me up to date, and was excellent overall!
I had a great experience at New County BMW, the staff was very welcoming especially Derek thank you for such a smooth and efficient transition into my new car.
It is always a pleasure buying from New Country and from Karim. I thought the Tesla buying experience was evolutionary 2 years ago and the way the auto industry needed to go. I soon realized it really was just transactional and followed with a horrible service model by Tesla. Sure, some dealerships you'd be better served if it was transactional, but at New Country with Karim, Chris and Marco they want your business and they work to earn it. They don't hide behind computers, they want to meet you at the door, shake your hand and welcome you, and ...
Great experience, great customer service, fast service and very kind people working there.
John Cone was the best …awesome salesman the car was ready and waiting with a bow the best experience he got me the approval supper quick!!!
First time in , and had a great experience. Really pleasant and polite staff. Great service fast and efficient.
Great selection and great service from the entire team (Karim, Marco, Max, and Connor) for our new car purchase.
Quality dealership - highly recommend Michael.
Very friendly & helpful, pick up & drop off right on time.
Exceptional service as always!
New Country BMW in Hartford is an excellent trustworthy Dealership. I bought a BMW X3 from Habberstadt BMW in NY. The car had many issues as soon as pulled off the lot and Got back to Hartford CT. I went to New Country BMW in Hartford, Estelle Percoski In Services went to bat for me and fought hard! She spared all stress related issues from ever reaching me until after she figured it all out and had a Zero cost solution for me! Estelle is an Outstanding employee! I truly can't thank her enough! Her Manager in Services Josh ...
We felt special from the moment We walked through the door. They were warm, welcoming and professional. Theyre a class act group that treated us like we were the only ones there. Highly recommended.
Service is always excellent. Kurt is very knowledgeable and takes the time to make sure you understand everything before you leave.
Very professional service
I’m pretty satisfied with the care that Kurt extended when I brought in my vehicle for maintenance. I was treated with respect and kindness, all to say, I am happy!
Recently purchased a M2 from this dealership. This was the most smooth transaction I’ve ever had with a dealership. Seth and the team were amazing!
David and the team at Hartford BMW are the best!
The customer service was wonderful and patient. I was late because of an accident but they took me in without any negativity. Washed and vacuumed my car and topped off with a warm cup of Java. Cheers BMW
We just bought a brand new X3. Everyone we came in contact with at New Country BMW was personable, courteous, and extremely helpful - - a very enjoyable experience.
Samy was great and very helpful!
Thank you service was excellent!
Max and Marco made the experience seamless. Will definitely recommend New Country to anyone looking for a new ride!
BMW has a very good process when you need to have your car serviced.
I had repair work done on my 2015 BMW X1. I found BMW service rep Dave to be very helpful in explaining the necessary repairs. I would recommend New Country BMW Service for both the quality of customer service and repair work
The total customer experience from scheduling, advising, diagnostic and transportation was outstanding. All genuine great people. Their use of state of the art communication technology was also greatly appreciated and assuring. Thank you Chris and team.
Great experience with John Cone. Friendly, helpful and easy to work with. I even got a birthday call after!
I’m incredibly happy with my experience @ New Country BMW. I live in NY. I was able to sign documents electronically and Seth delivered my vehicle to my home. It was seamless! I love my new X5!
My husband and I just purchased a BMW X5 from New Country and we were blessed to work with Karim, Marco and Connor. They really made us feel very comfortable and excited with the whole process. Karim was honest and very professional from the moment we walked in. Marco is a the magic man when it comes to financing. Last but not least, Connor is the “guru” who had the patience to go over all the technology behind our pulg-in hybrid X5 more than once, where necessary. We would like to thank New Country BMW for their excellent model of ...
Great place. I wish I bought my vehicle from them! Highly recommended!
Salesman was approachable and helpful and did not pressure me in any way. Max did almost all the work. I could have used more help mastering the car’s computer system, which I assume the dealership will provide me on request.
Loved the video of my vehicle inspection. Chris was friendly and got my car in and out quickly!
Service was wonderful
Although experiences vary. My experience was very good. Great staff - great service.
Wonderful service from New Country Hartford BMW
Amanda is an awesome service advisor.
We had a great experience with the Service Dept. recently. While traveling on I-84 from NJ to ME we encountered a problem with our right front tire. We arrived at the dealer a little after 4:00 and Kurt assisted us. Turned out it was a cracked wheel. Since they did not have a replacement in stock, Kurt went above and beyond to make sure a new one was ordered to be delivered the next morning. Since I had purchased a protection plan on the wheels, he also called the warranty company to make sure they would cover the new wheel. Most ...
Connor was a great friendly individual at bmw showing me all about the M340i i purchased today, recommend looking for him at this location. Jackson the sales guy is awesome dude known him for years hes the guy you should buy your next beamer from, overall both gentlemen are respect guys and have knowledge to all your questions.
Anthony in the service department was excellent.
Very helpful and patient. Thank you!
I’m hear to say, I freaking love my New Country BMW staffs and the service department family. Huge Kudos to John who has been my go to person and to Cameron, Aldin, plus each and everyone at the Service department. I’m so grateful to their exceptional customer services.. Thank you!!