Superb customer service, knowledgeable and professionalism throughout the entire dealership ! I would highly recommend the New Country team for anyone looking to purchase or lease a BMW .
Came in for an oil change. They pulled up all the info on my vehicle and took care of other maintenance issues I failed to see for myself. We’re very friendly, had a can do attitude and talked very thoroughly with me when it came to what they did and why they did it, also explained my contract very well. Overall? Great experience. Never an issue.
Thank you New Country BMW to help us find our first BMW; special thanks to Andre, his knowledge and suggestions were very helpful in our decision making. Also thanks to Marco, Kuba and other staff who are experts in their own areas. Overall a great buying experience and we are looking forward to great experience with our BMW service and support needs too.
The entire team at New Country performed exceptionally. They’re courteous, professional, and personable. I especially want to thank Kurt and Josh in service for taking such excellent care of me and my vehicle. The mechanics and all the technicians are outstanding as well!
David and all the staff are absolutely the BEST! as are the vehicles they sell!
quick and professional very nice people
Excellent service from the start to the end. Keep well on schedule.
I purchased my 2022 BMW M340i Xdrive. Such a great customer service. Very experienced People. I worked with Raj and Marco who were very helpful in getting my car. This was the best car purchase I have ever made. Thank you New Country BMW.
Thank you to Samy, Marco and Kuba for making car buying such a great experience! Lucky to worked you guys twice for my husband and then me!!
Very courteous service agents. I had an issue which although they could not resolve with a third-party vendor, they made an effort to resolve it by escalating the issue to a manager who was able to make some adjustment by BMW.
My service rep Anthony was great to work with. As always New Country BMW was great to work with
Great service and simple.
Great service. Quick and efficient.
Excellent service on Saturday. John was courteous,informative and professional. Worn tires were identified during my visit. Scheduled to replace them this week.
Excellent service from service advisor Anthony P., to the Technician, who was very knowledgeable! And to your gentlemen transporting me back and forth to New Country! Thank you!
The service department was very helpful and I was in and out in less than two hours.
Kurt and the fellow I dealt with for a loaner were very polite and professional. Very attentive. Thank you!
I've been very happy with the service at New Country BMW for many years now. My most recent experience with Kurt and the guys at the loaner station and the nice lady at checkout, was very pleasant. My car "Monte" is an older guy (2006) and has been so good to me. Bringing him to New Country BMW is my way of being good to him. I hope, with their help, I can keep him a long, long time.
Great service!!! 5 star!!
I am very happy with the great customer service at New Country BMW. Seth Falco was able to find the car with great features that I love. Cameron Fitzsimmons was extremely helpful in setting up the technical features. He is always available to answer any questions I have and has washed my car several times. I would highly recommend this place!
I DEALT WITH A GENTLEMAN BY THE NAME OF JOHN AND I WAS HAVING THE WORST WEEK EVER HE MADE SURE EVERY THING WAS TOOKEN CARE OF AND WVEN OFFERED ME A LOANER THEY HAVE TO BE THE BEST BMW DEALERSHIP ON THE EAST COAST CUSTOMER SERVICE WAS WONDERFUL I WILL RECOMMEND MY FRIENDS AND FAMILY MEMBERS TO BRING THEIR CAR TO NEW COUNTRY BMW THEY EVEN TOOK SOME MONEY OF THE ORIGINAL WORK ORDER FOR ME .. THANK YOU JOHN AND THANK YOU NEW COUNTRY I WISH ALL SERVICE WRITERS WERE THIS HELPFUL …
Great Customer Service!
New Country defies the stereotype of car sales. John Cone is very knowledgeable and also thoughtful and kind. Stacy is the most efficient paperwork person I have ever seen! When I had a question about a previous repair, John respected my concern by bringing out Roger, the service foreman, to explain things. From beginning to end, I was treated like a valued customer, and as a woman, I encountered no sexism whatsoever. I will remain a loyal customer for years to come. I bought a pre-owned car and while I can't afford a new BMW, I was treated like ...
Great everything went well
I liked the video review of the vehicle inspection.
Fantastic experience from start to finish. Kurt was friendly and well spoken, very forthcoming with the work to be done. Was given a ride home and offered one back when the car was done. Porter pulled car right up for me. Beautiful showroom and friendly staff. Will only service here for the life of my vehicle!
Wonderful people and service!
Always easy service and everyone is more than pleasant.
I am glad that I decided to buy my new car at New Country BMW. I couldn’t be happier. It was a great experience from start to finish. With Seth helping me choose what car would be best to Cam helping me with the technology of the car and setting my phone up. Thank you Seth and Cam for a great experience at New Country BMW.
Very professional friendly people. Thank you for the fast and smooth process.
The entire team is wonderful! Very accommodating and professional with personal service. I highly recommend New Country BMW!
Very organized and professional
Everyone very helpful and accommodating. Just a great overall experience.
I highly recommend working with Nermina in sales. She gets to know you and what you’re looking for and has exceptional care and customer service. I have worked with her on two different occasions and by far I feel she exceeded my expectations and goes above and beyond. I also really appreciate John T. in the service department. He has exceptional customer service and anytime I’ve needed my vehicle in for service I feel taken care of and everything is well explained. This dealership from every department is friendly and provides excellent customer service and I have been ...
Very professional and efficient service- dropped off the night before and maintenance completed by 10:30am the next day. Video inspection very mich appreciated.
In for warranty service. Very happy with all customer services including shuttle service. All work done as expected and on time. Thank you.
It was good,i was assisted with great honesty....an felt comfortable with my options!👌🏼 So i definitely recommend!
I love bmw dealership
I had the pleasure of working with Michael Iancu to purchase a 2023 X6. I was currently in a 2020 330 and wanted to get back to a SUV. Michael talked to me about all the great things a X6 had to offer and explained the differences between the two cars. Michael guided me through building my new X6 and placed my order on 1/23/23. The original timeline for it to be ready was early March. To my great surprise I received a call from Michael on 2/9 that my car arrived. We set up a time for the following day to complete my purchase. ...
Kurt was awesome! I would come back again and again if every service representative was as upfront and honest as him!
My salesperson was extremely kind
Cameron the BMW genius is a great resource! Very knowledgeable and professional. Service extends beyond the initial sale and has been available on and off hours to help with any questions I have.
Great service and great communication highly recommend
Great service experience from check-in, to getting the loaner car, to the easy return and check-out.
I came into New Country BMW because I received a recall on my older BMW. This is my third BMW that I have purchased from New Country BMW. It was so refreshing to have such a wonderful experience having my car repaired. Every single employee that I engage with there was so professional, courteous and helpful. From John who checked me in, the scheduler, who ordered my shuttle, and Jay who was my driver, were all so pleasant and professional. Top notch service!!!!!
This is the “go-to” BMW and ///M dealership in the state of Connecticut. MARCO MARINELLI found the exact car I was looking for (I AM VERY PICKY WITH MY BMW OPTIONS), made the sale process super easy with email and text communications and always follows up with you to make sure you are well taken care of. MARCO is a BMW ///M car fan himself, and these guys know their BMWs!! Highly recommend New Country BMW!
Excellent communication from John every step of the way. Videos of vehicle on lift are outstanding! Thank you!
Would like to thank the entire team at New Country BMW, most recently I had my vehicle serviced. From the moment I pulled up to the service center until I drove the car home, the experience was world class. The greeter, service advisor, Ryan, and technicians were friendly and knowledgeable. The New Country tech sent me a visual inspection video showing the status of the car, 2023 James Bond-ish. I had an awesome salesperson in Max and also worked with the GM, a great team, the customer first culture has continued since day one. New Country BMW is a game changer. ...
I’m am very pleased with the service and their thorough attentiveness. Not only do they address/fix my specific issue, they also inform me about potential fixes that should be addressed.
Every individual that I’ve dealt with here at Bmw of Hartford new country was absolutely helpful, knowledgeable and understanding they kept contact with me. Every bit of the way sent me videos sent me analysis sent me updates couldn’t be more happier with the service I received. I dealt with Brandon every step of the way and his foreman and again 510 stars if I could do 10 stars service was great. I would definitely bring my BMW back to them any time
Service is great at New Country, I will recommend New Country to my friends
My experience with BMW was excellent overall. Jackson was a pleasure to deal with. He was attentive, funny and respectful. Marco was also equally nice to work with. Kuba helped me with the set up of the technology in the car. Once again he was very nice and very helpful. I am very happy with my experience and look forward to doing more business with New Country BMW again.
Exceptional customer service. Jay went above and beyond helping me , left me speechless. Can’t thank him enough
Excellent service and communication throughout the repair process.
Sammy was a great salesman. He was very respectful and helpful with us purchasing our 2020 230i.
Extra Helpful, Courteous and Thorough... what more could one want in a Dealership and it's Staff?!
I’m hear to say, I freaking love my New Country BMW staffs and the service department family. Huge Kudos to John who has been my go to person and to Cameron, Aldin, plus each and everyone at the Service department. I’m so grateful to their exceptional customer services.. Thank you!!
Mark was hands down the best part about this dealership! Made it the most welcoming and easiest transaction ever!! Anyone who comes to this dealership look for Mark and Marco! Helped with everything and were so patient!