Customer Testimonials
Fast friendly service . Marissa my service advisor kept me informed of the work that needed to be done. The work was done right. My suv drives like new again. Thank you Marissa. Tim C.
Top notch service by New Country…fast, efficient and very friendly. Highly recommend!
I had a fantastic experience with New Country BMW. I was looking for a 2019 pre-owned 330i and I reached out online. Karim Tarabishy responded quickly and gave me a video tour of the car. He was a pleasure to do business with. 100% straight forward and knowledgeable about the cars and answered all of my questions. I live about 90 mins away, so Karim stayed in touch to make sure everything was in place for delivery. The Business Manager, Staci Davis made the transaction quick and painless. When I was about 20 mins away heading home, I ran over something on Route 84 and ...
I had wanted to buy a German car for a long time but was very happy with the many Nissans (Senta, Altima and Maxima) I have bought over the past three decades and was very comfortable. The dealership sold and I no loner had an allegiance to them. When my brother died in January (sadly due to COVID), I started to look at life differently and made the decision to buy that BMW that I had always wanted. From the moment I walked into the door and met Tim Parker (Vice President) and Jeremy Pease (Salesperson), I immediately felt at ...
A BIG thank you to Jamari for not being the typical car salesmen. He was an absolute pleasure to work with, no pressure and a professional! It was so unbelievably easy to want to buy a car here! Thanks again!
Working with Seth to find our new car was effortless. Accommodating, thoughtful, thorough and supportive of our questions and concerns. Fabulous experience! Highly recommend New Country for your next car!
Walked into New Country in Feb. naively thinking they had all new cars available and after quickly, but nicely, being told about the allocation process I left with a mix of shame for not knowing and lack of hope to become a future M owner. Just over a week later, I received a text from Karim T, the absolute best sales professional, stating that they'd secured an allocation for me with a June delivery. Over the next four months, Karim responded to all my texts on status, and when the day came last week, he had my car delivered ...
Great service and friendly staff and the Advisor was awesome. Would recommend the New Country BMW dealership to anybody. BMW is a great vehicle to drive on the open road. Simply the best.
Great service every time! Everyone is very helpful!
Julius Brown provided excellent service throughout the process and their finance people made the transaction efficient and very smooth. I’ve never had such a positive experience with a car dealership, would have given a 6th star if possible
Car shopping made easy! Marco Marinelli didn't sell me a car...he just made it so easy to buy one from him. He was always very responsive to emails, calls and texts. He was knowledgable about the brand as well as having knowledge of his competitors (brands and dealerships) without being disrespectful. Speaking of competitors, I reached out to a total of 4 BMW dealers and 2 additional luxury brand dealers, and Marco was far and away the most professional and helpful person I dealt with. His recommendations were spot on, and he took his time to educate us on the ...
Car shopping made easy! Marco Marinelli didn't sell me a car...he just made it so easy to buy one from him. He was always very responsive to emails, calls and texts. He was knowledgable about the brand as well as having knowledge of his competitors (brands and dealerships) without being disrespectful. Speaking of competitors, I reached out to a total of 4 BMW dealers and 2 additional luxury brand dealers, and Marco was far and away the most professional and helpful person I dealt with. His recommendations were spot on, and he took his time to educate us on the ...
Car shopping made easy! Marco Marinelli didn't sell me a car...he just made it so easy to buy one from him. He was always very responsive to emails, calls and texts. He was knowledgable about the brand as well as having knowledge of his competitors (brands and dealerships) without being disrespectful. Speaking of competitors, I reached out to a total of 4 BMW dealers and 2 additional luxury brand dealers, and Marco was far and away the most professional and helpful person I dealt with. His recommendations were spot on, and he took his time to educate us on the ...
It was the first time getting my new X3 serviced. BMW had great customer service!
Chris, my service advisor, was great. He took care of the repair and had my car back to me quickly.
I can't say enough good things about this dealership. First let me say I am business owner myself and a hard person to please. I was in the automotive business for years as a technician at a couple dealerships. I can say with confidence New Country is a top tier dealership. From sales to service I am very impressed. I purchased a used X5 with 100k miles on it. New Country did a complete check over prior to purchasing the car. Anything that needed replacing they did it. I had to take it back twice for a few minor ...
Superb end to end customer service, highly recommended.
good experience in buying our next car
Very easy to deal with. Quick service, clean loaner car, comprehensive video prepared by technician on exactly what they recommended for services and repairs.
Appointment was made with ease and when arriving for service everything was in the system making it easy to leave my car and pick up a loaner for the day. Chris kept me informed of what was going on through the day and I had planned on them having to order a part which proved to be the case. When I went in to leave the loaner and pick up my car everything was handled with ease.
if you’re looking for a new vehicle i highly recommend getting one from marco marinelli at BMW new county! he was super sweet, knowledgeable & ended up selling new vehicles to my brother, father, mother & i! we couldn’t be happier with our new cars. a huge thank you to marco & everyone at BMW new country for an exceptional & seamless experience!
Great experience. Dealt with Julius, couldn’t ask for better.
Great customer service. Returns car timely manner.
Great experience with our first BMW. Seth was phenomenal. He took his time to explain different aspects related to this car and helped us all the way. You are in good hands with him. We will be back!
I and my wife purchased our brand new BMW X5 2021 vehicle here at Hartford New Country and am very happy with the customer service. Sales Associate Mark Kline was polite , professional and humble in explaining each and every aspect . Sales Manager Arpan was helpful in choosing the correct maintenance plan for us . Product genius Mike made us comfortable in guiding us about latest features . Overall it was a delightful experience. Folks are so good here .
Michael gave amazing service from the very moment my wife and I walked into the dealership! Michael was very professional and easy to work as he continued to keep me updated throughout the finance process. Thanks Michael!
A real pleasure to do business with this dealership. Good group all around. Highly recommended.
Service department is large, clean, and efficient... Fair price for what you get.
From marketing to sales the team at new country is top notch ! They went above and beyond and help me in surprising my wife for her birthday ! The experience was better than I could have hoped for and the communication was easy and clear . I worked with Jeremy Pease and would recommend him to anyone ! Thanks again new country for making the process so easy !
This being my first oil change with my car, I was very impressed with the experience that I had at this dealership. Staff was courteous and professional. The quoted wait time was accurate. They washed my vehicle, as well as sent me a guided video of the inspection. The waiting area was comfortable and clean. Thank you!
Great experience. Service team is professional, courteous and most of all, extremely knowledgeable and helpful with resolving my issue. The team at BMW is top notch and Marissa in particular is amazingly. Have always had good experiences with this service team but Marissa took it up a notch with communicating with me and resolving my issue.
Seth Falco is the greatest person to deal with. Knowledgeable, honest deliver exactly what you may want.
Chris was very professional and responsive to all my requests!
Stopped by the dealership to repair my car but ended up trading-in and upgrading with a brand new SUV! David was incredibly helpful and committed to making sure we found the best solution to fit our needs.
Great service. Good guys. Zero pressure.
Staff very friendly and very professional
David may have single-handedly made me a MINI customer for life! From the nonaggressive sales approach during the test drive (where I learned about all the features of the car rather than talking about my credit report or trade in!). Or was it him driving an hour and a half to me to sign the appropriate paperwork because I was busy at work? Maybe it was him delivering the car to me because it was more convenient to me. Nope- I think it was just him being an excellent communicator and so incredibly easy to deal with. Such a nice ...
Ryan was my service consultant. He was my consultant the last time as well. He’s very helpful and responsive. I love how the mechanic sends a video of what the issues are with your car, it makes me feel as if I can trust them more. I’ve had experiences in the past in which I’ve been ripped off and had to go back and complain but not here! I even contacted my salesman regarding an issue with the car and got it covered. Very respectable dealership! Highly recommend! Ryan is awesome!
Efficient, competent and courteous
great service department, John Thompson is an excellent service advisor.
I always have the best experience at this store! Kurt in service is awesome and makes it so easy to service my car!
Wonderful sales & service professionals. We have been clients for years and always receive very personal service across the board. John Thompson has been our service leader since the beginning and always treat us with respect and courtesy. He and the entire service team are wonderful! John Cone has been equally wonderful as our sales consultant. I would highly recommend New Country BMW to anyone in the market for a new vehicle.
Courteous staff. Easy to make scheduling change. Ryan advocated for an experience service tech to work on my vehicle. Lounge was comfortable. I did not avail myself of the beverages or snacks but they appeared appealing. I purchased the 3 year oil change package which is far less in cost for synthetic than foreign car shops I’ve seen. I also got the $10 discount for brake fluid from their website. They sent me the video of their inspection while on the lift, which I really appreciate. If a picture is worth a thousand words, what is the value of a video? ...
The cars is jut as advertised the ultimate driving machine. My whole family owns Bmw’s. That says it all.
I dropped my car off and they told me they would drop it back to my home. Despite staffing shortages they still made it happen! I was in a bad spot and could. It get up there. They were terrific! I highly recommend them!
I found THE car that checked all of my boxes here at New Country BMW however, I live in Virginia. Justin helped me so much!! He was so accommodating to my specific needs and wants REMOTELY! The service was phenomenal! Don’t let distance detour you from getting the car you want! Justin can make it happen cap’n!!
Great quick service! Thanks
This was by far the smoothest transaction I've ever had with purchasing/leasing a car. Michael was awesome to work with. He did not beat around the bush when it came to price, was a straight shooter and truly treated me as an individual instead of a sale. For as long as I choose to drive BMW Michael will be the go to guy for myself and family.
I can’t say enough good things about the kindness, friendliness and professionalism that I encountered while shopping for a new BMW.I was lucky enough to deal with Michael, who was warm and knowledgeable and met all my needs. Although they did not have the specific 5 series I wanted in stock on their lot, Michael found what I was looking for and had it in 2 days! If you’re shopping or looking to lease, ask for michael! He made the entire process pain- free , and actually fun! I especially appreciated his continued support and correspondence, even after I drove ...
New Country BMW is an awesome service center. The staff is very friendly and very transparent with your service issue. They status with you with timely updates and progress on your repairs while you wait. My Navigation system software was updated and the new version code uploaded successfully. Good job John Thompson!!
The whole experience was AWESOME! Starting with the service advisor to the auto technician things ran smoothly. Would highly recommend.
Purchased a brand new M440. The car is awesome. Paulo Diaz gave me a comprehensive walk through all the amazing functions of the car. I’ve been going to this dealer for decades and wouldn’t go anywhere else
Slopy service, messed up instructions, very low professionalism
I give Marissa & Joey 5 stars for their excellent customer service to me when I brought my vehicle in for a flat tire. Marissa kept me updated throughout and Joey helped me with a loaner vehicle twice. The technician replaced the tire (it was still under warranty) but failed to drive test it the first time that I picked it up as the tire light was still on so I left the vehicle with them. The 2nd time that I picked it up, the car was making a loud rocking noise so I immediately brought it back. The technician replaced ...
A+ experience—Mark Kline was my salesperson.
I went into New Country saying I’m getting a new car today, 🤑🤑I don’t think any of the car dealers thought I was for real, I worked 3rd no sleep , but I was saying I want this SUV. I never even test drive MY new truck MARCO was amazing .I left New Country BWM 4hours later the happiest WOMEN, Ever. My recommendation is if you want a BMW MARCO IS THE GUY....
I just want to say a big thanks to Chris Barbersec and the New Country BMW service department for their support on my 09’ 328xi this week. I had AAA service tow it in and within a day it was fixed. The staff there was extremely professional and clear in the necessary repairs we needed to my car. When you buy a BMW, you pay for quality in the make of the car and also a high level of service. Thanks again for your continued assistance - great job. Sincerely Amy and Kevin LeLasher
I highly recommend Julius from New Country BMW. A++++++ customer service. He kept me updated on my car throughout the buying process and delivered it to me personally today and walked me through how to set up the features. He answered all my questions and made sure I had his cell phone in case I have any questions later. Super personable. Best car buying experience I’ve ever had. I found the car I wanted online, called BMW and spoke to Julius, he overnighted me paperwork with an overnight UPS form so I could sign and send paperwork back. He ...
I left my phone in the courtesy vehicle and did not realize it for about 30 or so minutes. Once I did realize it I called the dealership immediately. They had already given the vehicle to another customer. They contacted the customer, confirmed the phone was in the car and then sent an employee out to the retrieve my phone. Now that is great customer service 😊
I couldn’t be happier with the ease of the entire process. The professionalism of Mark, Staci and Paulo could not have been better. Overall among the best car buying experiences I have ever had !!
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