New Country BMW
One Weston Park Road Hartford, CT 06120Dealership Phone: (866) 498-7471
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Service Center
Welcome to Our Service Department
At New Country BMW, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Getting voice-mail?
We are sorry, but at peak times of the day we get very busy and it can be tough for us to answer all incoming phone calls. For this reason we do use voice mail but we understand that we need to return the calls promptly.
Here are some handy direct dial extensions so that you don't always have to go through the operator:
BMW service appointment coordinator:
Manesha Estabrook (860) 240-7878; mestabrook@newcountry.com
Service advisors:
Bryan Gustis: (860) 240-7239; bgustis@newcountry.com
Jon Sumner: (860) 240-7810; jsumner@newcountry.com
Dino Scata: (860) 240-7883; dscata@newcountry.com
Jason Paoletta: (860) 240-7828; jpaoletta@newcountry.com
Mark Zuppe: (860) 240-7805; mzuppe@newcountry.com
If you can't get through please call our service manager, Chris James at (860) 240-7808 or email chrisjames@newcountry.com, or try service director John Jeffries on (860) 240-7836 or email jjeffries@newcountry.com. We will always do our best to get back to you quickly and very much want to give you the service you deserve.
We are sorry, but at peak times of the day we get very busy and it can be tough for us to answer all incoming phone calls. For this reason we do use voice mail but we understand that we need to return the calls promptly.
Here are some handy direct dial extensions so that you don't always have to go through the operator:
BMW service appointment coordinator:
Manesha Estabrook (860) 240-7878; mestabrook@newcountry.com
Service advisors:
Bryan Gustis: (860) 240-7239; bgustis@newcountry.com
Jon Sumner: (860) 240-7810; jsumner@newcountry.com
Dino Scata: (860) 240-7883; dscata@newcountry.com
Jason Paoletta: (860) 240-7828; jpaoletta@newcountry.com
Mark Zuppe: (860) 240-7805; mzuppe@newcountry.com
If you can't get through please call our service manager, Chris James at (860) 240-7808 or email chrisjames@newcountry.com, or try service director John Jeffries on (860) 240-7836 or email jjeffries@newcountry.com. We will always do our best to get back to you quickly and very much want to give you the service you deserve.
Hours
- Monday: 7:00 am to 6:00 pm
- Tuesday: 7:00 am to 6:00 pm
- Wednesday: 7:00 am to 6:00 pm
- Thursday: 7:00 am to 6:00 pm
- Friday: 7:00 am to 6:00 pm
- Saturday: 8:00 am to 1:00 pm
- Sunday: Closed
Contact Information
- New Country BMW
-
One Weston Park Road
Hartford, CT 06120 -
- sales Sales:
- (866) 498-7471
- service Service:
- (877) 438-3052
- fax Appointments:
- (866) 798-2605
Service Department News & Events
New Team Members
We are pleased to welcome these experienced pros to the New Country BMW service team.
Bryan Gustis, service advisor, is here to assist service customers; Bryan lives locally and is an avid weekend Moto-Cross and Trial motorcycle racer.
Jon Sumner, service advisor, has extensive BMW experience and formerly spent a time working for the two Swedish car manufactures. Jon is on his third BMW motorcycle and enjoys hitting the road for long roadtrips on two wheels.
Mark Zuppe, BMW service advisor: Mark has been involved in the passionate care of BMWs for over 15 years. As a Yankees fan, he joins Jason in gloating about the 2009 World Series Champions.
Chris Bowens, Master Tech: Chris was leading our competition for He Who Drives the Oldest, Highest Miles BMW to Work each day. Sadly, Chris's old E30 3series got rear ended by the ubiquitous SUV being driven by a cell-phone talker a few weeks ago. If you have a 350,000+ mile 3series, Chris might want to have a chat....
Randy Cipriani, Master Tech: Randy is as dedicated a BMW-head as you will ever find. He takes immense pride in fixing your car right the first time. Just don't stand between him and his 64oz coffee in the morning.
Bryan Gustis, service advisor, is here to assist service customers; Bryan lives locally and is an avid weekend Moto-Cross and Trial motorcycle racer.
Jon Sumner, service advisor, has extensive BMW experience and formerly spent a time working for the two Swedish car manufactures. Jon is on his third BMW motorcycle and enjoys hitting the road for long roadtrips on two wheels.
Mark Zuppe, BMW service advisor: Mark has been involved in the passionate care of BMWs for over 15 years. As a Yankees fan, he joins Jason in gloating about the 2009 World Series Champions.
Chris Bowens, Master Tech: Chris was leading our competition for He Who Drives the Oldest, Highest Miles BMW to Work each day. Sadly, Chris's old E30 3series got rear ended by the ubiquitous SUV being driven by a cell-phone talker a few weeks ago. If you have a 350,000+ mile 3series, Chris might want to have a chat....
Randy Cipriani, Master Tech: Randy is as dedicated a BMW-head as you will ever find. He takes immense pride in fixing your car right the first time. Just don't stand between him and his 64oz coffee in the morning.
New Car Wash Machine Installed
On December 2nd 09 we installed a brand spankin' new all cloth car wash machine. We said goodbye to our former car wash, which had serviced valiantly for two decades plus. This new washer wasn't inexpensive, but boy is it a beauty. Made in Minnesota, it has softer cloths, higher pressure water and soap jets and a better rinse cycle. We've also found a way to clean the brake dust from your wheels. A clean BMW is a happy BMW, and we're pleased to have been able to make this investment keep your BMW sleek and shiny.
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Website by Dealer.com
One Weston Park Road
Hartford, CT
06120