New Country BMW

Note: if you have to miss an appointment due to feeling under the weather this flu season, please call us at (860) 240-7878 to reschedule.

Since we are experiencing more missed appointments because so many customers are home with the flu, we may be able to fit you in for service sooner than you think! Please call our appointment coordinator at (860) 240-7878 to see what appointments we have available.  Maybe we could take care of you today?

We have recently (October 09) made some improvements to our appointment process in order to provide more time for your service advisor to meet with you when you come in for your appointment. If your BMW has something in particular that needs our attention, the more detail we can get from you about it, the better our chances of fixing it in one visit. And while dropping a car off for maintenance is a nice quick process, when there's a problem that needs to be solved, your investment of 5-10 minutes helping us understand what you're experiencing can make all the difference.  We may suggest that we drive the car with you so that you can demonstrate exactly what's going on.  Like a visit to the doctor's office, the need for clear communication is all-important.  Feel free to bring along any notes you may have made as to what's going on and when, or perhaps what sort of noises you're hearing.  We will be grateful for your input!  These are the reasons that we are staggering arrival times every fifteen minutes instead of having all the customers descend on us at once.  We want to improve your experience with us.

If you have any feedback about this, please reach out to our service director John Jeffries at jjeffries@newcountry.com.